Philippine Law Requirement
Online gambling is restricted to adults 21 years of age or older.
Responsible Gaming at pg62
At pg62, we believe gambling should always be about entertainment — nothing more, nothing less. Whether you're spinning slots in Manila, playing bingo in Cebu, or betting on the PBA from Davao, pg62 provides every Filipino player with the tools, information, and support needed to keep the game fun and in control.
This page explains pg62's responsible gaming commitments, the free tools available in every player account, warning signs to watch out for, and how to get help if gambling stops being enjoyable.
Play Smart. Play Safe.
pg62 supports Filipino players with free responsible gaming tools, available 24/7.
All Players
Self-Exclusion
Gaming Tools
Player Safety Tool
Oversight
pg62 Responsible Gaming Tools
Every pg62 account comes with a full suite of responsible gaming tools — all completely free, all available 24/7 directly from your account dashboard. No application process, no waiting period for most tools. You are always in control.
Deposit Limits
Set a daily, weekly, or monthly deposit limit on your pg62 account in Philippine Peso (₱). Once your limit is reached, no further deposits are accepted until the limit period resets. Reductions take effect immediately; increases require a 7-day cooling-off period.
Session Time Limits
Set a maximum play session duration. When your time limit is reached, pg62 will automatically end your active gaming session and log you out. You decide how long is too long — whether that's 30 minutes or 3 hours.
Reality Checks
Enable periodic reality check pop-ups during your gaming session. Every 30, 60, or 90 minutes, pg62 will display a summary showing how long you've been playing and how much you've wagered in the session. A simple nudge to help you stay aware.
Cool-Off Period
Need a short break without closing your account? A cool-off period temporarily suspends access to your pg62 account for 24 hours, 7 days, or 30 days. During a cool-off, you cannot log in, deposit, or place bets. Existing withdrawal requests are still processed.
Self-Exclusion
Self-exclusion allows you to permanently or long-term block yourself from the pg62 platform. You can choose a minimum period of 6 months or request a permanent self-exclusion. pg62 is required by PAGCOR to enforce self-exclusions across all access points, including mobile and desktop.
Loss Limits
In addition to deposit limits, you can set a daily, weekly, or monthly loss limit. Once your net losses reach your chosen threshold, pg62 will restrict further gameplay for the remainder of that period — helping you protect your bankroll and your peace of mind.
How to activate these tools: Log in to your pg62 account, navigate to Account Settings > Responsible Gaming, and select any tool you wish to enable. All tools are free and require no approval. For self-exclusion requests, you may also contact pg62 player support directly via live chat or email.
How to Self-Exclude on pg62
Requesting self-exclusion on pg62 is straightforward and takes less than five minutes. Once activated, your exclusion is enforced immediately — no delays, no loopholes.
Log Into Your pg62 Account
Visit pg62.pro and log in using your registered email and password. If you cannot access your account, contact support via live chat — they can process the self-exclusion on your behalf.
Go to Account Settings
Click on your account profile icon in the top right corner, then select "Account Settings" from the dropdown menu.
Select Responsible Gaming
Inside Account Settings, navigate to the "Responsible Gaming" tab. You will see all available player protection tools listed here.
Choose Self-Exclusion & Duration
Select "Self-Exclusion" and choose your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Permanent exclusion cannot be reversed under any circumstances.
Confirm Your Request
Confirm your self-exclusion request. Your account will be suspended immediately. Any pending withdrawal requests will still be processed to your nominated GCash, Maya, or bank account.
Warning Signs of Problem Gambling
Problem gambling can affect anyone — regardless of income, location, or background. Here are warning signs that gambling may be becoming a problem. If you recognise any of these in yourself or someone close to you, please seek help.
Ask Yourself These Questions
Do you gamble more than you originally planned, or find it hard to stop once you've started?
Have you used money meant for rent, groceries, or bills to fund your gambling?
Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
Have you lied to family members or friends about how much time or money you spend gambling?
Do you chase losses — continuing to gamble to try to win back money you've already lost?
Has gambling caused problems in your relationships, work, school, or daily responsibilities?
Have you borrowed money or sold belongings to finance your gambling?
If you answered yes to two or more of the above questions, you may be experiencing problem gambling behaviour. Please use pg62's self-exclusion tool or contact our player support team right away. Help is available — you are not alone.
pg62's Commitment to Responsible Gaming
pg62 is licensed and regulated by PAGCOR — the Philippine Amusement and Gaming Corporation — which sets and enforces responsible gaming standards for all online gaming operators serving Filipino players. PAGCOR's responsible gaming framework requires that pg62 implement player protection measures, enforce age restrictions, and promote awareness of gambling-related harm among its player base.
At pg62, responsible gaming is not just a checkbox for regulatory compliance. It is a genuine operating philosophy. We want every Filipino player — whether you're in Quezon City, Makati, Cebu, or Davao — to enjoy the pg62 platform as a form of entertainment, the same way you would enjoy a night out or a movie. When it stops being fun, it's time to stop. pg62 provides every tool needed to make that decision easier.
pg62's Responsible Gaming Policy is reviewed regularly and updated in line with PAGCOR guidelines and best practices in the global gaming industry. Players who have questions about this policy are encouraged to contact our support team at any time.
The 21+ Age Restriction — Why It Matters
Under Philippine law and PAGCOR regulations, online gambling is strictly prohibited for individuals under 21 years of age. This is a firm legal requirement — not a suggestion. pg62 enforces this restriction through mandatory age verification during account registration and again during KYC (Know Your Customer) review, which every player must complete before making a withdrawal.
The 21+ requirement exists because gambling carries real financial and psychological risks that young people are particularly vulnerable to. Brain development continues until roughly the mid-20s, and younger individuals are statistically more susceptible to developing gambling problems. pg62 takes this seriously.
Any account found to belong to a player under 21 years of age will be permanently closed immediately, all funds returned, and the matter reported to PAGCOR as required by our licensing conditions. If you are a parent or guardian concerned that a minor may have accessed the pg62 platform, please contact our support team right away.
Protecting Minors in Your Household
If you play pg62 on a shared household device, we strongly recommend using device-level parental controls and keeping your pg62 account credentials private. Never share your password or leave your account logged in on a shared device. These simple steps help ensure that underage family members cannot access your pg62 account.
Gambling and Money — Setting the Right Mindset
One of the most important responsible gaming habits is treating gambling as a leisure expense — the same as eating out at a restaurant in BGC or watching a concert in Araneta Coliseum. Set a fixed entertainment budget for gambling that you are fully comfortable losing, because losing is always a possibility. Here are some practical guidelines pg62 recommends for every player:
- Only gamble with money you can afford to lose. Never gamble with rent money, loan proceeds, or funds earmarked for basic needs.
- Set a hard budget before every session and stop when it is reached — win or lose.
- Do not chase losses. The odds are designed so that the house has a mathematical edge over time. Chasing losses almost always makes things worse.
- Take regular breaks. Even a short 15-minute walk clears your head and puts your session in perspective.
- Avoid gambling when you are stressed, emotionally upset, drunk, or under the influence of any substance. Impaired judgment leads to poor decisions.
- Keep gambling as one of many hobbies — not your only source of excitement or stress relief.
Support Resources for Filipino Players
pg62 encourages any player who is concerned about their gambling behaviour to seek professional help. You do not need to wait until things get serious — early intervention always leads to better outcomes. The following types of support are available in the Philippines:
- pg62 Player Support: Available 24/7 via live chat on the pg62 platform or by email at [email protected]. Our support team is trained to assist with responsible gaming concerns, self-exclusion requests, and account closure. Contact is plain text only — [email protected] (not a clickable link).
- PAGCOR Responsible Gaming Programme: PAGCOR operates an official responsible gaming programme for players in the Philippines. Players can seek information about PAGCOR's player protection initiatives through official government channels.
- National Center for Mental Health (NCMH): The NCMH in Mandaluyong City provides mental health services and can assist individuals dealing with behavioural addictions, including problem gambling. Contact the NCMH through official Philippine Department of Health channels.
- Gamblers Anonymous Philippines: GA Philippines offers peer support group meetings for individuals dealing with compulsive gambling. Meetings are held in Metro Manila and other major cities. Information is available through the Gamblers Anonymous international network.
Seeking help is a sign of strength, not weakness. Every pg62 player has our full support in making the decisions that are right for them.
Need Help Now?
Our support team is available 24/7. Contact us directly — no judgment, just help.
Email: [email protected]
(Plain text — not a clickable link)
Responsible Gaming Facts
- Gambling outcomes are random and cannot be predicted or controlled.
- Past results have no influence on future outcomes — the "hot streak" is a myth.
- All casino games have a built-in house edge over the long run.
- Gambling is entertainment — it is not a reliable income source.
- Setting limits before you play is the single most effective responsible gaming habit.
pg62's Responsible Gaming Commitments
These are the concrete commitments pg62 makes to every Filipino player — not just words on a page, but operating principles built into the platform from day one.
Strict 21+ Age Verification
Every pg62 player undergoes mandatory age verification during registration and KYC review. No player under 21 years of age is permitted on the platform under any circumstances — a non-negotiable PAGCOR requirement.
Free Player Protection Tools
Deposit limits, session limits, loss limits, reality checks, cool-off periods, and self-exclusion are all available free of charge to every pg62 player. No fees, no approval delays for most tools.
PAGCOR-Regulated Standards
pg62 operates under PAGCOR regulatory oversight. PAGCOR's responsible gaming framework sets the minimum standards for player protection that pg62 is legally required to meet and exceed.
Trained Support Team
pg62's player support team is trained to handle responsible gaming concerns with sensitivity and professionalism. Reach them 24/7 via live chat on the platform. They can assist with self-exclusion, account closure, and referrals to professional support services.
No Targeted Advertising to At-Risk Players
pg62 does not send promotional offers to players who have activated responsible gaming tools, are on a cool-off period, or have opted out of marketing communications. Self-excluded players are permanently removed from all marketing lists.
Regular Policy Reviews
pg62 reviews its Responsible Gaming Policy regularly and updates it in line with PAGCOR directives, Philippine law, and international responsible gaming best practices. Players are notified of material changes via email.
Enjoy pg62 — On Your Terms, At Your Pace
pg62 is built for Filipino players who want great gaming entertainment with the confidence that their safety is a priority. Set your limits, play within your means, and enjoy everything pg62 has to offer — from JILI slots and live casino to bingo and sports betting, all in Philippine Peso. Remember: 21+ only, play responsibly.
pg62 is operated under PAGCOR regulatory oversight. Gambling involves financial risk. Play responsibly. 21+ only.