pg62 Privacy Policy

1. Overview & Scope

This Privacy Policy ("Policy") describes how pg62 ("pg62", "we", "us", "our") collects, processes, stores, and protects personal data relating to individuals ("you", "Player", "User") who access or use the pg62 online gaming platform at pg62.pro, including its associated mobile applications, customer support channels, and any other service operated by pg62.

This Policy applies to all personal data processed by pg62 regardless of the medium through which it is collected — including data provided during account registration, data generated during gameplay, data collected through cookies and device identifiers, and data provided when contacting our support team.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines. Where PAGCOR licensing conditions impose additional data handling obligations on pg62, those obligations are also reflected in this Policy.

This Policy should be read together with the pg62 Terms & Conditions and the pg62 Responsible Gaming Policy.

2. Data Controller Information

For the purposes of the Philippine Data Privacy Act of 2012, pg62 is the personal information controller responsible for the personal data of all players registered on the pg62 platform. pg62 determines the purposes and means of processing your personal data in connection with the operation of the pg62 gaming platform.

If you have questions about how pg62 handles your personal data, or if you wish to exercise your data privacy rights, you may contact the pg62 Data Protection Officer using the contact details in Section 14 of this Policy.

3. What Personal Data We Collect

pg62 collects the following categories of personal data in the course of operating the platform:

3.1 Identity & Contact Data

• Full legal name as it appears on government-issued identification;
• Date of birth (for mandatory 21+ age verification);
• Nationality and country of residence;
• Registered email address;
• Philippine mobile number;
• Residential address including barangay, city, province, and zip code.

3.2 Identity Verification Documents (KYC)

• Copies of government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID);
• Proof of address documents (e.g., utility bill, bank statement issued within the last three months);
• Selfie photographs submitted for biometric verification purposes;
• Proof of payment method ownership where required by PAGCOR AML guidelines.

3.3 Financial Data

• GCash and Maya account numbers linked to your pg62 account;
• BPI, BDO, UnionBank, or other bank account details where provided for withdrawal purposes;
• Cryptocurrency wallet addresses where USDT TRC20 transactions are used;
• Deposit and withdrawal transaction histories;
• Account balance and wagering history in Philippine Peso (PHP / ₱).

3.4 Gaming & Behavioural Data

• Game session histories, bet amounts, game outcomes, and win/loss records;
• Sports betting selections, odds accepted, and settlement records;
• Bonus and promotion claim history;
• Responsible gaming tool usage, including deposit limit settings, session time data, and self-exclusion records;
• Customer support interaction records, including chat transcripts and email correspondence.

3.5 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser or application version;
• Unique device identifiers;
• Session timestamps, login history, and access logs;
• Cookie identifiers and similar tracking technology data (see Section 10).

4 . How We Collect Your Data

pg62 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact player support, or update your account settings;
• Automatically — through cookies, web beacons, device fingerprinting, and server logs when you access the pg62 platform via browser or mobile application;
• From third-party verification providers — identity verification and AML screening services used to fulfil PAGCOR compliance obligations;
• From payment processors — GCash, Maya, BPI, BDO, UnionBank, and other payment partners transmit transaction confirmation data to pg62 to facilitate deposits and withdrawals;
• From our gaming providers — game round data, RNG outcomes, and session logs are transmitted to pg62 by our licensed game content providers.

5. Lawful Basis for Processing

Under the Philippine Data Privacy Act of 2012, pg62 processes your personal data on the following lawful bases:

6. How We Use Your Personal Data

pg62 uses the personal data we collect for the following specific purposes:

6.1 Account Operations

To create and maintain your pg62 account, verify your identity and age (21+ as required under Philippine law and PAGCOR regulations), authenticate your logins, and manage your account preferences and settings.

6.2 Payment Processing

To process your deposits via GCash, Maya, BPI, BDO, UnionBank, 7-Eleven Cliqq, USDT TRC20, and Coins.ph, and to process withdrawal requests to your nominated Philippine payment account. All financial transactions are denominated in Philippine Peso (PHP / ₱) unless otherwise specified.

6.3 Regulatory Compliance

To fulfil pg62's obligations under PAGCOR licensing conditions, Philippine AML laws, and the Data Privacy Act of 2012. This includes screening your identity against sanctions and politically exposed persons (PEP) watchlists, filing suspicious transaction reports where required, and maintaining transaction records for the legally mandated retention period.

6.4 Responsible Gaming

To administer the responsible gaming tools available on pg62, including deposit limits, session time reminders, reality checks, and self-exclusion. pg62 is required by PAGCOR to maintain records of self-exclusion elections and to enforce them across all access points to the platform.

6.5 Fraud Prevention & Platform Security

To detect and prevent multi-accounting, bonus abuse, money laundering, collusion, and other forms of fraudulent activity. pg62 uses automated systems and human review to monitor account behaviour and transaction patterns for irregularities.

6.6 Customer Support

To respond to your inquiries, resolve disputes, process complaints, and provide technical assistance. Support interactions are logged and retained to maintain a complete record of your service history with pg62.

6.7 Marketing & Promotions

To send you relevant promotional offers, bonus notifications, and platform updates via email or SMS, where you have provided your consent or where pg62 has a legitimate interest in communicating with active players. You may opt out of marketing communications at any time by contacting [email protected] or using the unsubscribe mechanism in any promotional email.

6.8 Platform Analytics

To analyse aggregate player behaviour, game performance, and platform usage patterns in order to improve the pg62 gaming experience. Analytics data is processed in aggregated or pseudonymised form wherever possible.

7. Sharing Your Personal Data

pg62 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. pg62 shares your personal data only in the following limited circumstances:

7.1 Service Providers

pg62 engages trusted third-party service providers who process personal data on our behalf and strictly under our instruction, including: KYC and identity verification providers; payment processing partners (GCash, Maya, BPI, BDO, UnionBank, and others); game content providers and RNG certification bodies; cloud hosting and data storage providers; and customer support platform providers. All such providers are bound by data processing agreements that require them to maintain the confidentiality and security of your personal data.

7.2 Regulatory Authorities

pg62 is required by law to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities when required by applicable law, regulation, court order, or official government request.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of pg62's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights under the DPA will be preserved.

7.4 With Your Consent

pg62 may share your personal data with other parties where you have provided your explicit consent for us to do so.

8. Data Retention

pg62 retains your personal data for as long as your account is active and for such additional period as is required to fulfil our legal, regulatory, and contractual obligations. The following retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years from the date of account closure, in accordance with PAGCOR AML record-keeping requirements and Philippine AML law;
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Gaming session and wagering history: Retained for a minimum of three (3) years;
• Customer support records: Retained for three (3) years from the date of each interaction;
• Marketing consent records: Retained until you withdraw your consent, plus a further one (1) year for compliance purposes;
• Self-exclusion records: Retained permanently, as required by PAGCOR responsible gaming directives.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

9. Data Security

pg62 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pg62 platform;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Role-based access controls ensuring that pg62 staff can only access personal data necessary for their specific job function;
• Regular security assessments and penetration testing of platform infrastructure;
• Multi-factor authentication requirements for sensitive account operations;
• Secure, access-controlled data storage facilities with audit logging.

While pg62 takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is entirely secure. You are responsible for maintaining the confidentiality of your pg62 account credentials. If you suspect that your account has been accessed without your authorisation, please contact pg62 player support immediately.

10. Cookies & Tracking Technologies

pg62 uses cookies and similar tracking technologies on the pg62 platform to provide a functional, personalised, and secure gaming experience. A cookie is a small text file placed on your device by the pg62 platform when you visit.

10.1 Types of Cookies Used by pg62

10.2 Managing Your Cookie Preferences

You may manage non-essential cookies through the pg62 cookie preference centre, accessible via the cookie banner displayed on your first visit to the platform. You may also control cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use core pg62 platform features, including logging into your account.

11. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pg62. To exercise any of these rights, please contact the pg62 Data Protection Officer at [email protected]. pg62 will respond to all verified data privacy requests within fifteen (15) business days.

12. Children's Privacy

The pg62 platform is strictly intended for adults who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations governing online gambling. pg62 does not knowingly collect personal data from individuals under the age of 21.

pg62 employs mandatory age verification procedures during the account registration process and during KYC review. Where pg62 discovers or is notified that personal data has been collected from an individual under the age of 21, pg62 will immediately suspend the relevant account, delete the associated personal data to the extent permitted by law, and report the matter to PAGCOR as required.

If you are a parent or guardian and believe that your child has registered on the pg62 platform, please contact us immediately at [email protected] so that we can take prompt action.

13. Changes to This Privacy Policy

pg62 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in Philippine law or PAGCOR regulations, or changes to the pg62 platform. When material changes are made to this Policy, pg62 will notify registered players via the email address on file or via a prominent notice on the pg62 platform prior to the changes taking effect.

The effective date at the top of this Policy indicates the date of the most recent revision. Your continued use of the pg62 platform following the effective date of any amended Policy constitutes your acknowledgment of the changes. We encourage you to review this Policy periodically. The most current version is always accessible at pg62.pro/privacy-policy.

14. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way pg62 handles your personal data, please contact our Data Protection Officer:

• Data Protection Officer — pg62
• Email: [email protected] (plain text — not a clickable link)
• Response Time: pg62 aims to acknowledge all data privacy requests within five (5) business days and resolve them within fifteen (15) business days.
• Live Support: Available 24/7 via the pg62 in-platform live chat feature.

If you are not satisfied with pg62's response to your data privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines. Information about the NPC complaints process is available through official Philippine government channels.

For responsible gaming inquiries, including self-exclusion requests, please visit our Responsible Gaming page.